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Home > Testimonials

Testimonials

Roxanne,

All in all everyone had a good time, which is the main thing. Came home happy and healthy. 

Thanks again for all your hard work.

~Shirley Gottesman


Rita,

Everyone had a great time and I consider the trip an unqualified success. My thanks again for your support, especially accommodating all the changes.

~Bob Clemons


Hi Joe,

I really appreciate your work, you do a great job and do it quickly. I can't tell you enough how much I appreciate it. I have had some "not so good" travel agents. You are wonderful! 

~Thanks again, Susanna Firkins


Hi Joe,

I had a great time on Cayman Brac last month. Overall my friend and I had a great time on our vacation. Thanks for your help.

~Desisace


Sausan,

Thanks for everything and I will contact you next year for our next great adventure.

~Ryan


Joe,

Everything went very well. Thanks for your service.

~Michael McNish


Hi Lori,

I had a good trip in Cozumel. The resort you suggested did a great job. The room, food service and a/c all worked well. 

~Thanks, Fred Topinka


Yehudi,

Trip was great as always! You had everything set for our arrival. I can't thank you enough for helping with our last minute reservation at Curacao, it was a great place, nice historic group of houses and very close to town. Service there was first class. Insel Air really needs help communicating with passengers and letting them know of delays or flight changes.  

Joe, Martha and I can not thank you enough! With your help we turned a problem into a great day experience. We will be in touch.

~Dennis Munden


Lori,

I just got back from my trip to Grenada. Once again you found a terrific place for me! The resort was really nice; the decor was so colorful and whimsical and the service was quite good.

Thanks again and keep in touch!
~Tony Malinauskas


Rita,

I just wanted to drop you a note to say how much we enjoyed our stay at Captain Don's in Bonaire. All the information and advice you gave certainly led us to the right place. I really appreciate all your patience and knowledge. We met other couples, you had also helped who were just as appreciative. We all sang your praises to each other.

Thanks again for everything. We hope to visit Bonaire again soon!

~Peggy Haworth


Sausan,

Our trip went very well. Everyone was please with their rooms. We had our own boat for the week and the diving was great as usual!

Had a great week! Thank you for all you do to help make it a success!!

~Jim


Roxanne,

The reservations were all screwed up when we arrived but it was pretty painlessly straightened out. Everything was excellent. You make things really easy.

~Thanks, Rick Knight


Dear Roxanne,

Our recent trip to Bonaire was extremely enjoyable for both Martha and I.

Thanks again for arranging the trip, Roxanne. I'll certainly be calling again for your help in making another wonderful dive adventure a reality.

~Judy O'Dea


Thank you Debra for your help in this booking. There will be more.

~Dennis Holober


Hi Sausan,

As always, you steered us right! Utila Laguna Beach Resort was great. We would like to try some new locations. Can't wait for your recommendations.

~Tolman Sue


Rita,

Just a thank you for arranging the trip for us to Anthony Key Resort. Both Debbie and I enjoyed it. The diving was excellent and of course the overall was a 5 our of 5. Anyway will be in touch for a trip in September for my daughter and I.


~John C. Thomas

Roxanne,

Everything about our trip to Bonaire, Captain Don's Habitat, went very well.

Thank you for your help in putting this trip together.

~Bobbi Paschka


Roxanne,

The Scuba Club Hotel was excellent. Thanks so much for all that you did. We are definitely going back one day.

~Carol Priddy


Sausan,

What a wonderful vacation. Everything went smooth. I look forward to working with you again.

~Shelley Enger


Debra,

Hello. The trip was great! Thanks for the assistance with booking this trip. I will definitely be calling again to book my next dive vacation!

~Victoria Kou


Just wanted to drop you a line and tell you how please we were with....everything. Thanks for the memories...

~Dave Abel


Debra,

The trip to Cozumel was superb and no problems in the travel arrangements. Your help was also superb and we will be happy to use Maduro in the future!

~Cynthia Tananis


Rita,

Everything about the trip was amazing! Thank you!!!

~Kate Brown


Joe and Maduro

Thanks for asking about our recent trip to Bonaire. It was absolutely incredible. Your trip arrangements made these possible. If your need anything from me please ask. Thanks again for arranging this incredible trip for my wife and I.

~Mike Weiss


Dear Joe,

The trip was incredible.

Thanks for your help in arranging everything. You are the best.

~Sarah Fuerst


Hello Roxanne,

Thank you again for setting us up on a great vacation!

~Kris Moon


Hey Lori,

Back from Mexico perfect trip. You are now our best friend. We were so please we told several people your name and Maduro Dive Travel. Hope we can land you some business. Thanks again from two very satisfied customers!!!!

~Terry and Kim Moulton


Thank you Roxanne for the great service as you always do for our trips.

~Joe Kimbriel


Roxanne,

Thanks for your follow up. You're Awesome and make my life better :)

~JD Moon


Rita,

Cannot thank you enough for your recommending this resort and for the arrangements you made for us.

~Fred Taylor


Hello Roxanne,

As you might remember I had numerous weather related travel problems. I really appreciate that you made yourself available to me when I was trying to make it to Mexico. That was good service!

Once we got there the trip continued to go not according to plan...the weather was poor and I busted out my eardrum stopping my diving on day two.

Not the best trip but you did your part.

~Thanks,
   Mike


Roxanne,

Thanks for checking on all that. You're the best!

~Ralph Wertwijn


Roxanne,

Well Done! Thanks

~Dave Cunningham


We had a great vacation. We particularly liked that you were able to secure the exact room that we had requested. 

Thank you for helping to arrange this trip

~Cathy Anderson


Hi Lori,

Hope you had a good holidays. Thanks for your help! We will be booking with you in the coming months.

~Roy Cronnelly


Hi Kim,

Thanks to you and Maduro, all the arrangements went off without a hitch. We are grateful for the way you can put together a customized dive package that is reasonable and accommodating. We will definitely call you again when we are ready for our next dive trip!

Wishing you a Happy New Year!

~Anne & David Ryan


Hi, Lori

Thanks again for the recommendation and booking.

~Fred Wills


Everything went beautifully and we had a great time. Thanks for all your help and Happy New Year.


~Barry


Thank you, Joe for your help through-out the year.

~Henry Harjo


I have been arranging trips with Maduro for several years.  I have complete faith in Sausan, who has worked side by side with DJ's from day 1.
 
She convinced us to go to the Island of Dominica.  I was hesitant, but went along with her suggestion. I can tell you that our group had a wonderful time.  The island is beautiful, the diving is amazing.  We haven't seen reefs in such great condition in a long time.
   
~Cindy Howard
  DJ's Scuba Locker, Inc.
  Brookfield, IL 


Hi Debra,
Thanks! for following up. First- let me say that we are VERY happy with your efforts and Maduro's service.

~Robyn Bryson


Lori, 

I want to take the time to say thank you very much for helping me with this Dive package.  I spoke to my clients & they said it was great.   

One of the girls in our office told me about your company. You walked me through this, because I really do not know about DIVING.  I am familiar with the island of Bonaire, but again, thank you for taking my hand & helping me with the DIVE package. I told all the agents in our office 6 of us & they all have you now in there favorites.   

Once again, thank you. 

~Barb Heflin
  World Travel Inc. 


Roxanne,
  
Thanks for setting this up. I'm sure we will use you in the future.
 
~David Funderburk


Good Evening Joe, 

Had a great trip and would love to go back again soon.

~Charles


Kimberly,

We had an amazing trip and will go back for sure!  Thank you for your help!

~Christi


I booked my vacation thru Maduro Dive FantaSeas with Lori to stay at Club Scuba in Cozumel for late October. The service for booking was excellent. 
When we arrived at the resort, everything was in order. We requested an upper room and got the very top one, of which we were pleased. 

~Patrick J.


Lori,

I'm a PADI instructor with over 25 years of diving.
Thanks for your help with trip.

~Joe


Hello Rita,

Our dive vacation was wonderful!  Your travel arrangements at Buddy Dive were flawless, which was much appreciated. We will definitely book with you again! 

~Carol


Thanks so much Lori for the recommendation.
 
~Jennifer


Roxanne,
 
The resort has an awesome 'family' feeling- I felt like I was visiting long lost family while I was there!!!!
 
 
Thank you, Thank you, thank you for sending me there!!!! I would definitely go there again! 
 
 
~Kristine Mastrodonato, RN BSN RNFA CNOR


Thanks Roxanne for booking our trip and making the travel to Belize a pleasant experience.  Also the boat trip from Belize City to Turneffe was a pleasant added surprise, we were able to see the changing scenery of the region as we traveled about an hour and a half to Turneffe Flats.  The trip also gave us the chance to meet some of the resort staff, and  the other divers. 

~Josette Clifton 


Kim was our travel agent and I would like to thank her over and over for her help with the trip and other difficulties while getting ready for the trip.

~D.


Rita, thanks for setting this up. Great job! Though my review is not the best, that had nothing to do with you and your service to us. 

~Ron


Roxanne,
 
We just returned home from our trip. It was amazing!! Thank you so much for putting it all together for us. Everything was wonderful.
  
Looking forward already to 2 weeks in Cozumel.
 
Thanks for everything you do!
 
~Marie Dewey


I'll say it once again, THANKS,ROXANNE,FOR TAKING SUCH GOOD CARE OF ME !!!!!!

~Jim Nuckolls


Also want to mention how great Kim at Maduro was in booking the resort. She took good care of us in the few weeks leading up to our trip and answered a lot of questions...taking care of all those little nagging details for us. She is an asset!  

~Linda P. Gay


Another GREAT trip to Bonaire! We booked one of the 2 bedroom, 2 bath bungalows through Debra at Madura Dive. Everything was handled perfectly from the flights and seat assignments to the truck rental and room. 

~Chris


We booked a week long trip with Joe at the Cozumel Palace Resort. We have booked trips through Joe in the past and as usual he did us good.

Thanks Joe for a Great Trip!!!

~Ken


Howdy Kim,

Thanks to you we had a great dive trip to Turneffe Flats in Belize.  Thanks for all your info, follow through, and help in taking care of all the details. Your professional assistance made the trip much easier. 

~Terry Wynia


Roxanne,

Thank you. You do excellent work!

~Philip


I felt I needed to let others know how helpful and easy it was working with Sausan at Maduro. I have worked with Sausan for many years now but this last trip I did to Coco View to Roatan in June was by far the most complicated. I own/run Channel Islands Dive Adventures and also put together trips for other clubs. This past trip to Roatan was for 3 clubs and some friends for a total of 45 people, Wow!

This trip started out for about 24 and just kept growing and growing. Sausan had to keep reserving extra rooms and beach houses for our always expanding group plus we needed to keep track of what airlines everyone flew in on not to mention Sausan booked flights for half the group on TACA and the trip turned out great.

Thank you Sausan for all that you do, Maduro should be very happy to have you working for them!

 ~Ken Kollwitz


Hey Roxanne,

Because you always take great care of me and my friends on our trips to Bonaire, I definitely want to offer plaudits and praises for the excellent vacations that you help us to have.  June's trip was excellent in every way. 

Thanks for your usual superior assistance, Roxanne.

~Franklin Holcomb


Manduro Dive hooked me up with all I needed, Air etc. I could not have asked for more. A great get away and dive spot.

~Stan

Hi Sausan,

Just wanted to let you know that we had a great trip to Grand Cayman! Thanks for all your help in making this trip possible for our family!

 ~Jeanine Holtz


Hi Debra,

Your group did a good job with the travel arrangements and I was very satisfied with your help.

Thanks again.

~David Lowenthal


Hi Joe,

The trip was fantastic!  Both Errol and I had a wonderful time.  The diving was great!  We took a trip to Cebu Island where we got to swim/snorkel with about 10 whale sharks.  We both took tons of pictures.  Everything was great – thanks so much for putting it together; everything went very smooth and according to schedule.

~Eileen Stauss


Hello Joe!

I am writing to thank you so very much in your efforts of getting us the ocean view room at Lion's Dive.  We ended up in a 2 bedroom APARTMENT overlooking the 50 mtr pool that overlooked the ocean!  I have to say, this was the BEST vacation I have ever taken, not only was it a deal, it was beautiful there, and I was able to relax!   The only way we could have gotten there was through the deal you had and all the hard work you put into it!

I will be in touch with you again for our next vacation for sure!  You made planning SO MUCH EASIER!  Thank you so very much Joe, it was FANTASTIC and so are you!

~Carol Dunaway


Joe,thanks for your help - we will be back for sure.

~Lisa Haas


Good afternoon Yehudi, you were awesome and I loved working with you.  You got me a KILLER deal!!!!! Thanks!!! 

~Michael Wolf


Just wanted to tell you that our vacation that you arranged was perfect.  Everything went without a hitch.  You will be hearing from me next year for a trip.  Thank you very much. 

~Harry Mintzer


Rita,

Your arrangements were very complete and I would not hesitate to book with you again. You provided some good advice which I appreciated.

~Thanks, Martin W. Fusselman


Many, many thanks to Maduro Travel and Habitat Bonaire for making our 2012 Barry University travel course not only possible, but a resounding success!  No matter what the obstacle, Maduro and Habitat, had solutions to keep us on track. Because of them, we were able to provide a quality first-time international dive travel experience to a group of young college professionals who are preparing themselves for the sport industry. 

~Sharon Kegeles and Brett Scaglione, Faculty for the Sport Management-Diving Industry Program

Barry University, Miami Shores, Florida


Sausan,

Just got back from our group trip to Utila and had a great time. As always everyone had an excellent time. It's nice that they give me all the credit but lots of it should actually go to you and it helps that I have been working with you for quite a number of years now. Maduro is lucky to have travel agents like yourself! You always have my best interest in mind and I really appreciate it. I look forward to working with you and Maduro for many more years. 

~Ken


We had smooth sailing in dealing with Philippines Air for us.  We got through just fine.  We are on the balcony outside our room and I am finally getting to my backlogged emails.

 

Thanks for all that you have done to make this vacation happen.  We have been very pleased and are enjoying ourselves. 


~Maureen Purcell 



It was SOOOOO relaxing having everything be so easy ! Thanks ever so much for all you did Roxanne -- - to make this trip happen for us.  We will definitely be contacting you next time; your happy customers, 

~Rebecca & Steve  (and Steve and Kristi)
Hi Sausan, 

I hope this note finds you doing well. Just wanted to drop a line and tell you about Curacao. Everything went very well from the plane flight to the diving and Lodge. The trip from beginning to end was worry free thanks to your hard work.
We are throwing around some ideas for next year.. We would like to do someplace we have not done before.Thanks for your hard work. 

~Shelley Enger


Hey Rita,

All these Dive locations seem GREAT. My Daughter and I completed our diving class last weekend and are looking forward to our trip to Bonaire. Thank you so much for all your help booking our adventure. I am very pleased that you will be the one to help us plan the next Diving location. We are open to all your suggestions and feel very lucky that we found you.
Thanks Again. 

~Wayne V.


Roxanne  you are the best.  As usual, every travel arrangement you made for us was without a hitch. We cannot thank you enough for all of your help. In fact, we are starting to think about our next trip so I will probably be contacting you within the next month or so. 

~Thanks again, Marcia Segler
So, thanks to you and to Maduro for setting our dive travel trip up, and we would of course use you again.  

~Mark
Sausan,

We are sitting in the hotel lobby waiting for our ride back to the airport and home. I thought that I would drop you a quick note and thank you for setting this trip up for me. 

My wife and I have had an unforgettable 25th wedding anniversary. Neither one of us want to go home. This was the trip and gift I had hopes it would be for my wife. 

Thanks again for all of your help. Please keep me in mind next time this deal comes up. We both want to come back. 

~P. Elliott

Dear Sausan,

Thank you from both Laura and I!  We had a marvelous stay at Little Cayman Beach Resort.  It was EVERYTHING we could have wanted, including superb weather!  We can't wait to have you set up our next dive trip.  The whole experience was PERFECT!  Not on single booking snag.  You're the best. 

~K


Thanks for making this seamless and memorable for my whole group! 

~Pauline


We can't thank you enough for making our trip so perfect.  I realize you've probably booked hundreds of trips since ours and don't remember us specifically.  Nevertheless, we booked the trip to get away, relax, have fun, and work on a second child.  Well, you can check all of those items off the list.  We made a lot of bubbles down there and a baby too!  Our Curacao dive vacation will forever hold a special place in our hearts.  Thank you for putting it all together for us. 

~Sincerely, B. & A. Poggemiller


Thanks for your help! It made things easier having it all in one package. I'll have to let you know when I'm ready to book that next trip! 

~V. Lichon


First, I must say how impressed we were with how quickly you put this together for us, on such incredibly short notice. In speaking to others we met on Bonaire, in particular, Habitat, they were all impressed with the professionalism of Maduro. We were as well.

Again, thank you for putting this great trip together for us on one painless phone call.

~Sincerely, J. McPeak


Thanks so much Roxanne we will do future business with Maduro because of your service! 

~S.J. LaScala


Thanks again for all your help! Once again Maduro Dive has been a wonderful resource for us and your services are very much appreciated! 

~Mark Hoevenaars 


Honestly, I never go through travel agencies as I like to make my own reservations, but I have to say this experience was much better than I had expected and the pricing from you folks was as good as I could find on the Internet for the same resort"

~Scott B.


Thank you Roxanne for putting the package together, all flights were on-time with ample lay-over time to make connections without being rushed, but short enough so you didn’t feel like you were wasting time sitting aimlessly around at the airport.  I can’t wait to do it again!

~Mark Saunders


Hi Sausan,

Thanks for all you help in setting up our trip, as has always been the case……You out did yourself!  
Thanks again, Love Ya! 

~Norma


Dear Sausan,

We appreciated all your hard work and help in making this trip to Bonaire a wonderful vacation!  You saw to every detail: The hotel, the car rental, the airplane -- all made effortless! I look forward to coming back for our next vacation!!  (I almost feel  like you should take credit for the great diving too.) 

~Warmly, Nancy


Thanks you for the professionalism and efficiency with which you made our reservations and helped us with our arrangements.  We are happy with your service and will be back in touch with you when we are able to go again.

~Sara A.


Will definitely contact you again for our Caribbean diving needs.  Again thanks a lot, you were great. 

~Fred and Maxine B.


Kim,

Just wanted to tell you we had an absolutely wonderful time in Grand Cayman last week. All personnel at Sunset House were very friendly and helpful, particulary the dive masters and Cathy Church Photo. Thanks for a great trip and looking forward to Bonaire in August.
You are great! 

~Woody & Sarah B.


Hi Joe,

We had a wonderful time... Buddies was great, the diving was great, the service was great. I have to say that I preferred Curacao just a little bit better, but I couldnt really tell you why. Its kind of like preferring a Lamborghini to a Ferrari-- know what I mean :)  ?  Thanks you and Maduro for proving us with such an excellent trip. I will continue to contact you for all my future diving plans. 

~D. Baldwin


No more hours of lost vacation time sitting in connecting airports on the way to Bonaire when you work with Sausan and Insel Air!  Together they have made group travel to the island a breeze…no more damaged or lost luggage…and they feed you!!  My group was so surprised and excited!  

~S. Kegeles


My reservation agent was Debra. She went above and beyond to make sure that I got a wonderful deal; extremely helpful and patient. 

~Dr. Tony Barros


Debbie was very helpful, patient and understanding of our travel needs. She was very accommodating and responsive, which is why we ended up booking with you. 

~Amy & Bob


I've used travel agents in the past when booking other dive trips; booking with Joe was definitely the best experience so far and will consider booking thru Maduro again. My experience was fantastic. I have to give credit to Joe, he's friendly and efficient and also very dedicated to his job. I called to book our trip at ~6:40pm ET which was cutting close to the closing hours posted on the website. Joe was able to reserve airline tickets and contacted to the resort regarding availability. Unfortunately the resort owner was unavailable to confirm room availability, but Joe indicated he would later with package details & pricing. As promised, he did later that night at almost midnight! Now that's dedication :) 

~L. Huang


Thanks again for all you did for us! 

~A & M Andrus


Thanks again for arranging a wonderful vacation.

~R. Schwab


You did a GREAT JOB Sausan! Thanks for all your hard work. 

~Norma C.
  J&S Dive Shop
  Erie, PA


Roxanne, 

Thank you for setting the trip up for me.  

~Bill Philipp


In all honesty I have used Maduro Dive Fanta-Seas twice - maybe 3 times - in the past - I will not use any other agency to book my personal trips to my favorite Caribbean destinations . . . What can I say I am a fan of MDF.

~Paul E. PADI Assistant Instructor


Thanks for your assistance and we’ll check back on your Specials for our next trip. 

~Monty Dunnington


If I could only use one word to describe our experience, it would be Outstanding! 
The flights you arranged for us were perfect.  It was so nice to fly overnight, arrive in the afternoon and relax and get oriented, get a good first night's sleep, and start the first day of diving well rested and relaxed. Literally everything at the resort was exactly how we wanted it.  The room was a 2nd floor unit, with a big covered balcony, overlooking the pool and out onto the sea. 
So, thank you for your help setting up this wonderful vacation!

~Eric & Melissa


Hi Debra,

Trip to Little Cayman was a great success! The resort, dive accommodations, and food were fantastic...definitely a cut above the average dive resort. Thanks for everything. We won't be at DEMA this year, but I hope you have a great show. 

~Kathy Pickerell


Hi, Debra,  

Appreciate your help in making this a perfect dive trip! Thanks!

~Warren Lacy


Debbie, 

I have forwarded your contact info to all my diving friends. Thank you for handling all this for us. I could not have done it without you.

~L. Vroom


I scanned over your website and it's really what I want to go to for searching my future dive trips in various countries/places like the Great Barrier;
by the way this is in my travel bucket. 

~H. Nguyen


Thank You LUIS!!!!! You are an amazing miracle worker and an asset to Maduro Dive Fanta-Seas. 

~R. Maury


Yep, you steered us in the right direction again- Thanks for the suggestion! We're still planning to do another dive trip in October, so I'm looking for your advice. Keep Smiling. 

~D. Badgett


Though we used frequent flyer miles and didn't book the airline through
Maduro Dive, the resort was still aware of our flight times and arrived early to pick us up from the airport.  The hotel check in was seamless.  The return trip to the airport was coordinated as well.  I loved having nothing to worry about. 

~S. Tretsky


Roxanne, 

Thank you for arranging the trip to Costa Rica for me and the three grandchildren. It was fabulous. I cannot say enough nice things about the resort. If I ever need another trip, I will surely call on you to plan it. Thanks! 

~J. King


Hi Sausan! 

I am back from a really fun Brac diving trip, and want to thank you. You are a fabulous person with whom to work. You came through big time for me last January, and now this. You are two for two!  

~J. Scoz


Maduro Dive you did every thing just perfect. We had everything we needed and were never questioned or delayed. We handed the paper work we were sent to the proper area and were treated like Kings at all times. 

~J. Haley


Roxanne,

Len and I had the BEST vacation we could ask for. It was exactly what I wanted. We LOVEd the resort. What a wonderful place to spend a week! Thank you, Roxanne. It was a pleasure having you set up our vacation for us and we won't hesitate to ask for you assistance on our next trip. 

~P. & L. Nagel


This is our third consecutive year utilizing Maduro for our annual dive trip. Sausan was with us every step of the way. It's nice to know that you can count on a travel agency who will go out of their way to ensure that you are satisfied and pleased with all aspects of the travel arrangements. 

~N. Carey


You Rock!!! Thank you so much!!! You're the first person at Maduro I think of when it comes to dive trips. I have and will continue to share your name. I have never had someone call and say, "Hey, do you want to save money?" Much appreciated. 

~B. & L. Lafferty


Just wanted to thank you for setting up a great vacation! We loved Bonaire! The reefs were in amazing conditions, just as advertised. We hope to get the chance to return soon! 

~D. Sup


I wouldn't continue to book with Maduro if I wasn't 100% satisfied with the level of service I have received. In fact, I live in Canada and tried a dive travel company and they didn't compare with the level of service I receive from Maduro. 

~K. McMurdy


Having traveled into the Caribbean for the past 15 years with large groups of university students for educational purposes, Maduro Dive Fanta-Seas has always provided excellent service before, during and after our travel. International travel with large groups is always a challenge, and I rely on Sausan to solve problems before they happen. And if there is an unresolved issue after a trip, assistance is always available. Without a doubt, Maduro Dive Fanta-Seas sets the industry standard for dive travel service operations! 

~S. Kegeles 


Our vacation in Barbados may be over... but the memories will last forever. THANK YOU for all you did to make this a wonderful 30th anniversary for us. 

~F. & N. Stearns

 

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